Terms & Conditions

This Website is owned and operated by Artifex Gallery LLP, a Company incorporated in England and Wales.

Company registration number: OC338438.

Registered office:   Cashmore & Co, The Robbins Building, Albert Street, Rugby CV21 2SD

VAT registration number: GB 996 6604 58

Contact details.

If you have any questions regarding us, the Website, our goods or an order that you have placed, please email:   sales@artifex.co.uk  or call:  0121 3233776



The following terms and conditions describe the way we supply the goods. When purchasing any of our goods you agree to be bound by these terms and conditions.

When ordering through our website you warrant that:

  1. a) You are legally capable of entering into binding contracts
  2. b) You are at least 18 years old
  3. c) Any information you give is accurate and complete

This policy applies to any item(s) that you purchase on this website.  By using this website or placing an order, you agree to these Availability, Payment, Delivery and Cancellation policies.

Availability, Pricing:

Information, including prices, may be inaccurately displayed on our website or in store due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they do occur, and we do not honour inaccurate or incorrect prices. If an item’s listed price is lower than its actual price, we reserve the right to cancel the order and notify you of such cancellation. Our prices are also subject to change without notice.

After placing an order with us via the website, you will receive an Order Confirmation of the item(s) you have ordered, the cost (including VAT where applicable) and delivery charges if applicable. The contract between us will only be formed when we send you our order confirmation. You will receive an email, phone call, or correspondence confirming that we have dispatched the item(s) to you. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including any delivery charges.


You can pay by bank transfer, debit card, credit card (No charges apply) or by cheque made out to Artifex Gallery LLP and posted  to: Artifex Gallery, The Mitchell Centre, Weeford Rd, Sutton Coldfield, West Midlands, B75 6NA   Please allow seven working days for your cheque to clear. All items must be paid for in full, prior to delivery.


All delivery times quoted at the time of order are estimated and so cannot be guaranteed, unless otherwise stated. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We will deliver to the delivery address stated in the Order. Should you wish to change the delivery address from the address given in the Order then you must have notified us and have obtained our agreement in writing to any change in delivery address prior to any delivery taking place. Please note, we may require proof of address i.e utility or domestic rates bill.

Returns/ Refunds

If a purchase item is not suitable for whatever reason (Excepting earrings) it may be returned within 14 days of purchase and a full refund given.

The purchaser will be responsible for ensuring that all returned items are in their original condition.

If payment was made by debit or credit card, refunds will be made to the same card used to pay for your purchase.

Orders for items that are being made or remade to order cannot be cancelled due to delays to the estimated date of delivery, unless a deadline delivery date was agreed in writing between Artifex Gallery and the purchaser, at the time of order.

None of the above affects your statutory rights.


You cannot return any item to us that has been made to your order, provided that the item meets the agreed specification.

All item(s) that are being made to order, will be made to the agreed specification. Where natural materials are used in the making of a piece, then reasonable variations in colour, grain and other features are to be expected.  These are not considered defects and will not be eligible for refunds.


A non-refundable 35% deposit is required on items that are being made to order. The balance including any shipping charge, is due at completion and prior to delivery.  If the final balance is not received within 30 days of receipt of invoice, storage fees amounting to 1% of the total retail price will be applied for every calendar month that the invoice remains unpaid.

Receipt of delivered goods:

It is the reponsibility of the customer or their agent to inspect the goods on delivery and advise Artifex in writing of any quality issues within 24 hours of receipt.


You are responsible for any shipping costs applicable to your order.  We will inform you of these costs on placement of your order or at a later date if agreed with yourselves at the time of ordering.

Force majeure:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events or circumstances outside our reasonable control.

Data Protection:

We will comply with the statutory requirements imposed on us under the Data Protection Act 1998 to keep your personal data confidential and secure.